Service def system
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If the offering meets these broad criteria from the customer’s perspective, it is probably a service and should be at least minimally defined. Services allow customers to do business without worrying about underlying technology or IT infrastructure. STEP 1: Determine whether the offering is a service or notīefore launching into the service definition process, it is necessary to determine whether an offering is a service or not.Ī service is a coherent, ready-to-use deliverable that is of value to the customer. Checklist SERVICE DEFINITION PROCESS DESCRIPTION Not all elements are required for every service however, they should all be considered during the service definition process, and any “N/As” explained. This checklist lists elements to consider when answering each of the above five questions. Service Definition/Support Readiness Checklist How does ITS provide this service? (Service Delivery).How does ITS support this service? (Service Support).What does it Cost? (Service Cost and Pricing).How do I get help? How do I use the service? (Help and Self-Service).What is the service, and how do I get it? (Service Description).
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Following this "quick start" section is detailed information about the service definition process.įive key questions must be answered when defining a service: These key service definition questions and a basic service definition checklist are below. QUICK STARTįundamentally, five questions must be answered to define a service. A well-defined service also identifies internal processes necessary to provide and support the service.Īt a minimum, every customer-facing service should have a high-level service definition as described below.
#SERVICE DEF SYSTEM HOW TO#
Clearly defined services enable customers to understand service offerings, including what each service does and does not include, eligibility, service limitations, cost, how to request services, and how to get help. Service definition is foundational to service management.